{"id":8631,"date":"2026-09-08T09:41:24","date_gmt":"2026-09-08T09:41:24","guid":{"rendered":"https:\/\/rhinovehicle.com\/?page_id=8631"},"modified":"2026-11-06T08:47:42","modified_gmt":"2026-11-06T08:47:42","slug":"service-supports","status":"publish","type":"page","link":"https:\/\/rhinovehicle.com\/ar\/service-supports\/","title":{"rendered":"\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062f\u0639\u0645"},"content":{"rendered":"
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\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u0627\u0644\u0635\u0641\u062d\u0629 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629<\/a> \/ FAQ<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Help Center<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Common Questions & Answers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Find answers to the most frequently asked questions about our products, services, shipping and warranty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Q1: What is your delivery time?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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For standard-model trucks and semi-trailers, delivery takes 15-30 working days upon receiving your deposit. Custom-built products require 30-45 working days. The exact lead time depends on the product type, configuration and order quantity. We will confirm the delivery schedule before you place the order.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Q2: How about the packaging and shipping?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Mainly by bulk carrier or ro-ro ship. Trailers can be containerized or flat-rack shipped depending on the size and quantity. We secure all components well before loading, including protective wrapping, tire covers, and rust-proof treatment. We work with reliable international shipping lines to ensure safe and on-time delivery.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Q3: What payment terms do you accept?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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T\/T is our main term: 30% deposit, 70% balance before shipment. Other terms like L\/C can be further discussed based on order value and cooperation history. We provide full payment documentation including commercial invoice, packing list, bill of lading and certificate of origin.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Q4: What is your warranty policy?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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12-month warranty for the whole vehicle excluding wearing parts (tires, brake pads, filters, clutch plates, etc.). During the warranty period, we supply replacement spare-parts free of charge for quality-caused failures. For used vehicles, we provide a 3-6 month warranty depending on the condition. We keep detailed records for every warranty claim.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Q5: Can you supply spare parts?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Yes, full-range spare-parts are available for our Rhino trucks and semi-trailers. We can ship spare-parts together with main units or separately by air or sea. Common engine parts, chassis parts, electrical components and trailer accessories are all in stock. Just provide us with the part number or description, and our team will quote accordingly.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Q6: Can I customize the trucks or semi-trailers?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Customization is fully supported, including capacity, axle quantity, paint color, logo printing and special configurations. We can adjust specifications to match your local road regulations and operational needs. Simply send us your detailed requirements, and our engineering team will provide a professional proposal and quotation.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Q7: Are used trucks and trailers available?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Yes, we provide inspected & refurbished used heavy-duty trucks and semi-trailers for the African market. Each unit undergoes full disassembly inspection, component replacement, repainting and performance testing before delivery. We only sell used vehicles that meet our quality standards. Stock availability varies \u2014 please contact us for current inventory.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Q8: Do you support one-stop solution (tractor head plus semi-trailer)?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Sure. We supply matched tractor head and semi-trailer as one complete set, simplifying your procurement work. Our team will recommend the best combination based on your application scenario and payload requirement. Complete sets ensure coordinated power and carrying capacity, and you only deal with one supplier for the whole solution.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Still have questions? Our team is ready to help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact Our Team<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Home \/ FAQ Help Center Common Questions & Answers Find answers to the most frequently asked questions […]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8631","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rhinovehicle.com\/ar\/wp-json\/wp\/v2\/pages\/8631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rhinovehicle.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rhinovehicle.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rhinovehicle.com\/ar\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/rhinovehicle.com\/ar\/wp-json\/wp\/v2\/comments?post=8631"}],"version-history":[{"count":32,"href":"https:\/\/rhinovehicle.com\/ar\/wp-json\/wp\/v2\/pages\/8631\/revisions"}],"predecessor-version":[{"id":10725,"href":"https:\/\/rhinovehicle.com\/ar\/wp-json\/wp\/v2\/pages\/8631\/revisions\/10725"}],"wp:attachment":[{"href":"https:\/\/rhinovehicle.com\/ar\/wp-json\/wp\/v2\/media?parent=8631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}